Already a client and need a hand? Download our secure remote support tool and a CompTSS technician can connect to your computer — with your permission — to fix the problem fast. It only takes a minute, and we'll walk you through every step.
No technical know-how needed. Just follow these steps — and if you get stuck, call us at (281) 616-7799 and we'll help.
Click the blue button below. A small, safe file will download to your computer. It's free and doesn't install anything permanent.
Windows · Free · Please run this only while you're on the phone or in a ticket with a CompTSS technician.
Look at the bottom of your web browser, or open your Downloads folder, and double-click the file (its name starts with “SplashtopSOS”). If Windows asks “Do you want to allow this app to make changes?”, click Yes or Run — that's completely normal and safe.
A small window will open showing a 9-digit code. Simply read that number out loud to your CompTSS technician on the phone. That code is what lets us connect — and only you can give it to us.
That's it! We'll do the rest. You'll see everything we do on your screen the whole time, and you can end the session at any moment by closing the window. Nothing stays behind on your computer.
We can only connect when you invite us with your one-time code — never on our own. You watch the whole session on your own screen, and the connection ends the instant you close the app. The tool leaves nothing installed and can't reconnect later without a new code from you.
It's usually at the bottom of your web browser right after you click the button, or in your Downloads folder. To open Downloads on Windows, press the Windows key, type Downloads, and press Enter. Look for a file whose name starts with “SplashtopSOS” and double-click it.
That's normal — Windows asks before running any downloaded program. Choose Yes, Run, or Keep. Our remote support tool is safe and only works while it's open and you've shared your code with us.
No problem — just let your technician know. This button downloads the Windows version, and we'll send you the correct tool for your Mac.
It's safe, and no — we can never connect on our own. A session only works while the app is open and you've read us your one-time code. The moment you close the window, the connection ends and can't be reopened without a brand-new code from you.
Don't worry — call us at (281) 616-7799 and a CompTSS technician will stay on the line and walk you through it one step at a time.
We provide HIPAA-compliant IT support, security, and dental software expertise for practices across Greater Houston. Tell us about your practice and we'll send a clear plan.
Current client? Call (281) 616-7799 and we'll help right away.
